Refund & Cancellation Policy

1. Subscription Cancellation

During the current website/legal/support-only launch, VEXXIM does not process recurring billing or hosted checkout. If paid subscriptions are enabled later, you may request cancellation by emailing billing@vexxim.com from the address associated with your account and including the relevant transaction or subscription reference. A hosted billing-management link will be displayed in the Dashboard when recurring payment services are activated.

Upon cancellation, your subscription will remain active, and you will continue to have access to the Creator's premium feed, until the end of your current billing cycle. No further charges will be processed, and no partial refunds will be issued for the remaining days in your active cycle.

2. Digital Content Purchases (All Sales Final)

Due to the immediate digital delivery and nature of creator content (including but not limited to tips, private messaging unlocks, media vault purchases, and direct posts),all sales and transactions are final and non-refundable.

Once content has been unlocked or sent, it is considered consumed, and we cannot reverse the transaction or reclaim the content on behalf of the Creator.

3. Refund Exceptions & Dispute Resolutions

We understand that technical issues or transaction anomalies can occasionally occur. VEXXIM will review refund requests on a case-by-case basis strictly under the following circumstances:

• Duplicate Billing: If your account or card was billed multiple times for the exact same transaction due to a network lag or payment engine error.
• Failed Delivery: If a technical bug on the VEXXIM platform prevents you from viewing or downloading content that you successfully unlocked.
• Fraudulent / Unauthorized Activity: If your payment method was used on VEXXIM without your authorization.

To request a review for one of the exceptions above, you must submit a ticket to our support team at support@vexxim.com within thirty (30) calendar days of the transaction date. Please include your username, transaction ID, and details of the issue.

4. Statement Descriptor & Merchant Billing

When paid checkout is activated, the approved hosted payment page will display the exact billing entity and statement descriptor. Please review that descriptor and retain your transaction receipt.

5. Chargeback Prevention Policy

When paid checkout is activated, please contact billing support first so we can investigate duplicate, failed, or unauthorized charges promptly. Nothing in this policy limits any dispute or consumer-protection rights available under applicable law or card-network rules.