Refund & Cancellation Policy

1. Subscription Cancellation

When you purchase a subscription to a Creator's profile on VEXXIM, you will be billed on a recurring monthly basis until you cancel. You may cancel your subscription at any time through your Account Settings > Subscriptions page.

Upon cancellation, your subscription will remain active, and you will continue to have access to the Creator's premium feed, until the end of your current billing cycle. No further charges will be processed, and no partial refunds will be issued for the remaining days in your active cycle.

2. Digital Content Purchases (All Sales Final)

Due to the immediate digital delivery and nature of creator content (including but not limited to tips, private messaging unlocks, media vault purchases, and direct posts),all sales and transactions are final and non-refundable.

Once content has been unlocked or sent, it is considered consumed, and we cannot reverse the transaction or reclaim the content on behalf of the Creator.

3. Refund Exceptions & Dispute Resolutions

We understand that technical issues or transaction anomalies can occasionally occur. VEXXIM will review refund requests on a case-by-case basis strictly under the following circumstances:

• Duplicate Billing: If your account or card was billed multiple times for the exact same transaction due to a network lag or payment engine error.
• Failed Delivery: If a technical bug on the VEXXIM platform prevents you from viewing or downloading content that you successfully unlocked.
• Fraudulent / Unauthorized Activity: If your payment method was used on VEXXIM without your authorization.

To request a review for one of the exceptions above, you must submit a ticket to our support team at support@vexxim.com within thirty (30) calendar days of the transaction date. Please include your username, transaction ID, and details of the issue.

4. Statement Descriptor & Merchant Billing

Your credit card statement will show charges under our authorized primary billing reseller: SEGPAY. Please familiarize yourself with this name to prevent accidental dispute claims or unrecognized charge queries with your bank.

5. Chargeback Prevention Policy

VEXXIM maintains a zero-tolerance policy towards fraudulent chargebacks. If you initiate a chargeback or payment dispute directly with your card provider or bank without contacting VEXXIM support first, your account will be immediately and permanently suspended, any active subscriptions will be terminated, and your payment details will be blacklisted across our reseller network.